Billing FAQ

Common questions and answers about billing, plans, and subscriptions.

How does billing work?

SortLab billing is handled entirely through Shopify. When you subscribe to a paid plan (Pro or Plus), the charge is added to your Shopify account and appears on your regular Shopify invoice. There is no separate payment system, no credit card form to fill out, and no external invoices to track.

Your subscription renews automatically each month through Shopify.

Can I try SortLab before committing to a paid plan?

Yes. SortLab includes a Free plan that lets you manage up to 3 collections with manual sorting, all 7 goal presets in Simple Mode, and basic quick toggles. There's no time limit and no credit card required.

Use the Free plan to sort your most important collections, monitor results in the Analytics dashboard, and decide if upgrading makes sense for your store.

What happens when I upgrade?

When you upgrade from Free to Pro or Plus (or from Pro to Plus):

• New features are available immediately. Your collection limit, scheduling options, and any additional tools unlock right away.
• Your existing data is preserved. All strategies, configurations, sort history, and analytics carry over seamlessly.
• Shopify prorates the charge. You only pay for the remaining days in your current billing cycle, not the full month.

What happens when I downgrade?

When you downgrade to a lower plan:

• Your current plan stays active until the end of the billing cycle. You continue to have access to all features until the period you've already paid for ends.
• Once the downgrade takes effect, features exclusive to the higher plan become unavailable. For example, if you downgrade from Plus to Pro, Advanced Mode, pinned products, and hourly sorting will no longer be accessible.
• Your data is never deleted. Analytics, sort history, and strategy configurations are all preserved. If you upgrade again later, everything will be right where you left it.

What happens if I reach my collection limit?

On the Free plan, you can manage up to 3 collections. If your store has more collections than your plan allows:

• You choose which collections SortLab actively manages
• Unmanaged collections remain in Shopify's default sort order
• The Billing page shows a banner suggesting you upgrade when you've reached your limit

To manage more collections, upgrade to Pro or Plus, which both offer unlimited collections.

Can I cancel anytime?

Yes. You can cancel your SortLab subscription at any time through the Shopify admin:

1. Go to Settings > Billing in your Shopify admin
2. Find SortLab in your app subscriptions
3. Cancel the subscription

When you cancel a paid plan, you're moved back to the Free plan at the end of your current billing cycle. You keep access to your paid features until then. Your analytics data, sort history, and strategy configurations are preserved, so you can pick up where you left off if you decide to resubscribe later.

Do I get a free trial for Pro or Plus?

SortLab does not currently offer a time-limited free trial for paid plans. However, the Free plan serves as an unlimited trial with no time restrictions. You can use it for as long as you need to evaluate SortLab's impact on your store before upgrading.

What payment methods are accepted?

Since billing is handled through Shopify, SortLab accepts whatever payment method you have on file with your Shopify account. This typically includes credit cards, debit cards, and other methods supported by Shopify Billing. You don't need to set up any separate payment method for SortLab.

Will I lose my data if I downgrade?

No. Downgrading your plan never deletes your data. Your analytics history, sort run logs, strategy configurations, and collection settings are all preserved regardless of which plan you're on.

The only change is feature access. For example, if you configured Advanced Mode strategies on the Plus plan and then downgrade to Pro, those configurations are saved but inactive until you upgrade again.

How do I get a refund?

Since SortLab billing is managed through Shopify, refund requests are handled according to Shopify's app billing policies. If you believe you've been charged in error or need to request a refund:

1. Contact the SortLab support team through the Help section in the app
2. Provide your store name and a description of the issue
3. The team will review your request and work with Shopify to process any applicable refund

I have another question

If your billing question isn't answered here, reach out to the SortLab support team through the Help section in the app. You can also explore:

• Plans & Pricing — Detailed comparison of all plans and features
• Analytics Dashboard — See how SortLab is impacting your store's performance